Privacy policy

Privacy Policy

This Privacy Policy governs the websites located at www.fera.co, our mobile applications, blogs, and any other websites or services owned and operated by FERA GROUP LLC (“FERA,” “we,” “us,” or “our”). FERA respects your right to privacy and is committed to protecting the information you share with us.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide: Your name, email address, phone number, shipping and billing addresses, payment details, account credentials, and information submitted in forms, reviews, promotions, or social media interactions.
Transaction & Order Data: Records of your purchases, shopping behavior, preferences, and interactions with our site.
Automatically Collected Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on the site, and general location data.
Cookies & Tracking Technologies: We use cookies and similar tools to enhance your browsing experience and analyze site usage.

2. How We Use Your Information

We use collected information to:

Process and fulfill your orders.
Communicate with you regarding your account, orders, promotions, or inquiries.
Improve our products, services, and website functionality.
Conduct analytics, detect fraud, and maintain security.
Comply with legal obligations and enforce our Terms & Conditions.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information only with:

Service Providers: Such as payment processors, shipping providers, marketing platforms, or analytics services. These providers are authorized to use information solely to perform services on our behalf.
Legal Requirements: When required by law, subpoena, court order, or government request.
Business Transfers: In the event of a merger, acquisition, sale, or transfer of assets, your information may be transferred to the successor entity.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal requirements, and resolve disputes.

5. Security

We use reasonable technical, administrative, and physical safeguards to protect your information. However, no system is completely secure. FERA GROUP LLC does not guarantee, represent, or warrant that your personal information will remain secure at all times.

6. Your Rights & Choices

Depending on your location, you may have the right to:

Access, correct, or delete your personal information.
Opt out of receiving marketing communications.
Disable cookies in your browser settings.

To exercise your rights, contact us at info@fera.co. We may require verification of your identity before fulfilling certain requests.

7. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from them. If we learn we have collected such information, we will promptly delete it.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before providing personal information.

9. User-Generated Content

Any personal information you choose to make public (for example, in reviews or comments) may be visible to others. FERA is not responsible for information you voluntarily disclose.

10. Changes to this Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “last updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

FERA GROUP LLC
682 N High Street
Columbus, OH 43215
Email: info@fera.co